While it might sound unusual when Kensi Dorrough says she has “no work home,” it’s because she is always working in a different Columbus Regional Health Physician (CRHP) office.
As Lead Medical Assistant Liaison and part of the CRHP float pool, Kensi and the other eight liaisons provide front office and clinical support when needed to all of the practices. In her lead role, Kensi looks at the schedule for each upcoming week and places float pool team members in locations that need additional staff. “I love that when a doctor’s office calls in short-staffed or has an emergency, all of our floaties are trained across multiple practices. We can go into a practice with no questions asked and know exactly what we need to do,” Kensi said.
When a practice manager requests support from the float pool team, Kensi helps determine which liaison is best fitted for that practice. “We do it based on patient volume to how many staff is down to how many providers they’re going to have,” she said.
Kensi and the other liaisons are also credentialed Epic trainers. Every other Wednesday, they lead a class of new medical assistants, licensed practical nurses, and registered nurses to learn the electronic medical record system.
