Billing & Insurance FAQ

Healthcare expenses are often unexpected or may seem overwhelming as a medical condition is discovered. The Patient Financial Services Department is committed to assisting patients with payment options that will meet family budget needs. Many patients do qualify for assistance with medical expenses or assistance with payment options.

You may contact our Patient Financial Services Department at 812-376-5315 or via our Billing Questions form. 

Below is a list of frequently asked questions.

Why did I receive multiple statements for my hospital visit?

You will receive one bill from the hospital for services received. You will receive a separate bill from any physician specialists you might see, such as radiologists, emergency room physicians, anesthesiologists, surgeons, etc. These specialists are legally required to submit separate bills for their services.

What insurance plans does Columbus Regional Hospital accept?

Columbus Regional Hospital has contracts with a variety of health insurance and managed care providers. To see an updated listing of current providers please click here. For information about coverage on a specific treatment, please contact your insurance provider.

What is Columbus Regional Hospital's payment policy?

All balances are due and payable in full at the time of discharge. You may request a credit extension for up to 90 days after the discharge date without having an installment agreement. The hospital does offer a discount for uninsured patients and financial assistance to qualifying patients. Please contact our Patient Financial Services Representative at 812-376-5315 to discuss payment arrangements. Elective/cosmetic services must be paid-in-full prior to service.

How do I file a claim with my insurance company?

The hospital will assist you in collecting your insurance benefits. We expect final payment from your insurance company within 60 days of discharge. If your insurance company has not paid as expected, you should contact them directly. Columbus Regional Hospital is acting solely as a billing agent, and we cannot guarantee insurance benefits. You are responsible for the timely payment of the hospital bill even if you have third-party benefits.

Will I be able to receive care at Columbus Regional Hospital even if I don't have insurance?

Columbus Regional Hospital is committed to providing access to quality health service for the community including the uninsured and the under-insured. Please contact our Patient Account Representatives for information on our assistance and charity programs. More information is available on our Financial Assistance page.

Who can help me navigate options if I am eligible for health insurance through the Affordable Care Act Marketplace or Medicare?

Navigating the ACA Health Insurance Marketplace or Medicare enrollment can be challenging. WellConnect is available at no cost to help answer questions, determine eligibility, and assist in enrollment. Connection Specialists are available by phone Monday-Friday 8:00am – 5:00pm at 812-376-5136 or email at [email protected].

What are my rights and protections against surprise medical bills?

When you get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from surprise billing or balance billing.

Learn more about balance billing and your rights