Insurance and Billing Information

Below is additional information for Rau Family Medicine insurance and billing.

This information has been prepared to answer many common questions that patients have about insurance and billing for our services.  Please let us know if we can answer any additional questions to help make the financial side of your experience with us as easy as possible, so you can focus on health and wellness.

Financial Review Services
If you have an insurance plan that is not contracted with us, as a courtesy we will file with your plan.  All balances left after plan payment are the responsibility of the patient.

Referrals and Authorizations
Most managed care plans, health maintenance organizations (HMOs), and point of service plans (POS) require that your primary care physician refer you to receive specialty care.  Each plan is different, and it is your responsibility to know the requirements for your plan and obtain any necessary referrals.  You may be responsible for payment or your appointment may have to be rescheduled if you do not get the necessary approvals.

Many Insurance plans also require prior authorization for services.  If your insurance company does not approve your care, we will notify you In advance, and you will be responsible for payment, should you choose to proceed with services.

Patient Out-of-Pocket Financial Requirements
Most Insurance companies require patients to pay a portion of their doctor's visit or hospitalization costs.  The patient's responsibility can be described as a co-pay, co-insurance, or deductible.  You will be asked to pay your co-pay and co-insurance amounts on the date of service.  Failure to pay your portion of the visit may result in a $25 charge being added to your account.

Estimates, Deposits, Discounts and Refunds
Our billing staff is trained to prepare estimates for you if you have a financial responsibility.  These are only estimates and may not represent the full scope of charges you actually incur.  A 25% discount will be offered when you pay the full balance on the same day of service.

If the deposit turns out being more than your final bill, you will be refunded once the insurance balance has been settled.  If there was no insurance involved, we will refund your money once all charges have been totaled.

Payment Options
For your convenience, you may make a payment in a variety of ways:

  • Cash, check or money order
  • Visa and Mastercard

If you have questions about your bill, please call and ask for the billing department.