Location: Columbus
Days: Wednesday, Thursday and Friday
Hours: 9:00 AM-9:30 PM (36 hours/week)

JOB SUMMARY

This position shall be responsible for explaining the Hospice program to referrals, assessing the patient/family status, advise on appropriateness of admission based on the Hospice admission criteria, and will perform admissions.  Will seek education and learning experiences to maintain current knowledge and skills.  Performs responsibilities utilizing knowledge of office systems and processes, regulations and Hospice goals and objectives. 

RESPONSIBILITIES

Essential

1. Makes the initial contact on referrals as required, explaining Hospice services and evaluating the patient’s ability to meet Hospice’s admission criteria.
2. Responds timely to all referrals, fostering relationships of trust, responsiveness, and open communication with all referring customers including but not limited to hospital case managers, physicians, patients and families.
3. Promotes the Hospice benefit and provides education to all potential referring customers including but not limited to case managers, physicians and physician office staff, and community groups.
4. Assists in the evaluation and transfer of the patient to the Inpatient Facility and other contracted facilities as indicated.
5. Makes visits to hospitalized patients for the purpose of evaluating education, providing patient / family support and assisting in the discharge planning process as necessary.
6. Performs as admission nurse in the home, extended care facilities, and assisted living facilities. Completes admission and begins assessment of patient / family needs including physical, emotional, and bereavement status.
7. Insures optimal communication and reimbursement by providing for documentation of services rendered that is compliant with state and federal regulations.
8. Participates in on-call service to patient/family to insure availability on a 24 hour, seven day a week basis.
9. Completes and documents all admission paperwork using point of care service in a concise manner with the patient/family, targeting meeting the patient goals of care.
10. Voicemails appropriate teams and or departments only pertinent information.
11. Collaborates with Director or designee to assure completion of duties, scheduling and arranging coverage for referrals and admissions.
12. Collaborates with Referral Supervisor and hospice MD/NP regarding medical eligibility and paint the picture documentation.
13. Exemplifies time management skills to complete at least 2 admissions in a work day.
14. Builds collaborative relationships with Referral and Admission Team members, Interdisciplinary Teams, Referral Coordinators, and others to assure coordination and continuity of care and services.
15. Mediates and solves problems effectively.
16. Communicates with all community partners and referral sources, as well as with families in a positive manner, consistently seeking win-win solutions.
17. Meets with patient/family to identify needs and offer hospice solutions.
18. Reviews relevant medical records, assessing for documentation for support hospice medical eligibility and goals of care.
19. Evaluates coverage/relatedness of care/treatment/services based on the hospice patient care and treatment coverage guidelines.Informs others for all care/treatment/services needed at admission.
20. Begins the interdisciplinary assessment based on immediate patient/family needs, as outlined in the plan of care established for patient admission.
21. Identifies immediate education needs of the patient/family and addresses those needs.
22. Evaluates patient/family outcomes and satisfaction with care/services provided.
23. As appropriate during admission, may begin the process for preparing family/caregiver for the dying process, including signs and symptoms of impending death and notification of hospice at the time of death.
24. As appropriate during the admission process, meet with varying facility care staff.Assess staff for hospice/palliative care education needs, communicate plans for and build a collaborative relationship with external customer.
25. Completes requests for other services (Certified Nursing Assistant, Volunteer, other) and initiates plan of care when service need is identified upon admission.
26. Completes the admission Plan of Care, in coordination with the patient/family.
27. Demonstrates the ability to work autonomously, with efficiency, time management and strong work ethic to see the task to completion.
28. Participates on assigned committees and/or staff meetings (e.g. Tumor board, Cancer Care Committee, Palliative Care Committee).
29. Participates in the provision of educational and community relations activities to the community and other health care professionals as requested.
30. Completes medication reconciliation at visits comparing profile to pharmacy profile and medications present in the home or facility.This includes notifying the pharmacy of changes in orders.
31. Provides support to the Hospice Inpatient Facility as needed in the accomplishment of effective patient / family care.
32. Consults with appropriate Patient Care Manager/Director Clinical Services for questions and concerns regarding urgent needs/issues that arise.
33. Demonstrates competency in understanding quality metrics and is accountable for following standards and best practices in order to contribute to organizational excellence.

Additional Duties & Responsibilities

1. Performs additional duties and/or responsibilities as delegated by the Director of Clinical Services including but not limited to direct patient care, after-hours visits (i.e. symptom management, death visit, post fall visit), admissions, discharges, preparing family and caregiver for dying process, medication administration and treatments.
2. Provides assistance with medical record workflow including but not limited to audits, physician order approvals and patient transfers within the electronic health record.

QUALIFICATIONS

1. Education – Bachelor’s Degree preferred; or equivalent combination of education and experience.
2. Experience – One to three years’ experience in health care preferred.
3. Licensure
   • Licensed Registered Nurse in the State of Indiana.
   • Valid Indiana Driver’s License.
4. Certification in hospice/palliative care preferred
5. Skills
   • Proven managerial skills, including strong oral and written communication skills; excellent listening skills; excellent interpersonal and motivational skills; and the ability to interpret instructions furnished in a variety of formats, i.e. written, oral, diagram, etc.
   • Demonstrated knowledge of healthcare regulations.
   • Ability to read, analyze and interpret general industry periodicals, professional journals, technical procedures, and governmental regulations.
   • Ability to write reports, business correspondence, and procedure manuals.
   • Ability to effectively present information to and respond to questions from patients/families and the general public.
   • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
   • Excellent problem solving ability.
   • Must be able to effectively utilize Microsoft Word, Excel, PowerPoint and the Internet.

Location: Columbus
Days: Monday-Thursday
Hours: 4:30 PM-8:00 AM

JOB SUMMARY

 

This position shall be responsible for meeting the nursing care needs of patients / families after normal business hours. Professional nursing services will be given in accordance with physician’s orders and the plan of care established by the IDG.

 

 

RESPONSIBILITIES

 

Essential

 

1.    Provides on-call service to patients / families to ensure availability on a 24 hour, seven day a week basis.

 

2.    Triage of incoming phone calls from patients, families, facilities etc to ensure appropriate hospice measures and provide adequate hospice staff visits that will adhere to a safe and symptom free environment for the patients / families.

 

3.    Performs admission assessments for new patients / families as scheduled or requested by a referral source, physician or patient / family.

 

4.    Makes routine and on call Hospice nursing visits as assigned to patients in the home, extended care facilities, assisted living facilities, and hospitals.  Completes assessment of the patient / family needs including physical, emotional, and bereavement status.

5.    Ensures that hospice care is provided according to regulations and standards established by Our Hospice.

6.    Maintains responsibility for assigned patient visits in a cost-effective and quality manner.  Manages time, pharmacy and medical supplies, and durable medical equipment in a manner conducive to optimal reimbursement.

7.    Teaches, supervises and counsels patient / family in care techniques including pain and symptom control, dietary instruction, use of equipment and observation techniques.

8.    Develops and implements the plan of care for each patient in collaboration with the patient, family and Interdisciplinary Group (IDG).  Evaluates each patient / family as directed and makes appropriate changes to the plan of care.

9.    Communicates with and updates other IDG team members as needed to coordinate and ensure quality care (e.g. social services, home health aides, volunteers and medical staff).

10. Promotes the Hospice benefit and provides education to all potential referring customers including but not limited to patients and family members, case managers, nursing facilities administrators and staff, physicians and physician office staff, and community groups.

11. Maintains accurate records in accordance with the organization’s policies and procedures in a timely manner (e.g. initial plan of care, comprehensive plan of care, updates to the plan of care, daily documentation requirement, discharge summaries, death summaries).

 

Additional Duties & Responsibilities

 

1.    Performs additional duties and / or responsibilities as delegated by the Patient Care Manager or Director of Clinical Services including but not limited to direct patient care, after-hours triage, assessments, admissions, discharges, medication administration and treatments.

2.    Works positively and professionally with Hospice staff, assisting and supporting their involvement in appropriate work assignments, whenever appropriate.

3.    Collaborate with the MSW or Chaplain as after-hours needs are identified for the patients, families or referring facilities.

4.    Provides support to the Hospice Inpatient Facility as needed in the accomplishment of effective patient / family care.

5.    Provides assistance with medical record workflow including but not limited to audits, physician order approvals and patient transfers within the electronic health record.

 

WORKING CONDITIONS / PHYSICAL DEMANDS

 

1.    Lift and / or move up to 50 pounds.

2.    Exposure to repetitive motion.

3.    Predominantly inside environmental conditions with some exposure to outside environmental conditions.

4.    Regularly required to use hands, talk and hear within normal range.

5.    Frequently required to stand, walk, and reach with hands and arms, or twist.

6.    Specific vision abilities include close, peripheral, depth perception, and ability to adjust focus.

7.    Finger dexterity required.

8.    Must follow Universal Protection Precautions and Bloodborne Pathogens Guidelines.  Possible Occupational exposure (Category A employee) to human bloodborne pathogens.

9.    Must have a reliable vehicle and provide evidence of current driver’s license and insurance.

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JOB SUMMARY

This non-exempt hourly position provides administrative and clerical support to the Leadership Team which includes: Corporate Compliance Program, Quality Services, Staff Development, Human Resources and Administration.  Duties include data entry for various reports, spreadsheet development, tracking / maintaining staff education, and providing assistance to the Leadership Team. Supports education and quality initiatives as needs are identified within the Corporate Compliance Department.  

RESPONSIBILITIES

Essential: Under the direction and supervision of the Executive Assistant, performs the following job functions:

 

1.Provides administrative support to Corporate Integrity, Quality and Education department for contracts, travel contracts, policies and submission of the CAHPS survey.

2.Knowledge and ability to create, develop, and enter data in various software programs to support Corporate Compliance Officer and program in analyzing trends and issues.  

3. Enters data from all audits for the Quality Services Department into clinical software using appropriate audit reports to verify that data was entered correctly. 

4. Maintains spreadsheets and graphs in connection with patient and staff infection control, complaints / grievances, unusual occurrence reports, quality performance activities data and monitoring. 

5.Creates quarterly activity reports, audit spreadsheets, and other Corporate Compliance Program tracking systems to reflect program audit activity as needed.

6. Provides clerical support for Policy and Ethics Committee by taking and maintaining committee meeting minutes as requested, meeting preparation, including compiling / copying agenda packets, scheduling meeting rooms, and sending meeting invitations. 

7. Supports communication with patients and/or their representatives on behalf of Our Hospice.

8. Supports communication with healthcare providers (ex. physician practices/healthcare providers and healthcare facilities).

9. Supports education development, implementation, and troubleshooting which includes the use of Chex (the electronic education system).

10. Provides follows up with those who have responsibilities assigned related to compliance led meetings or processes.

11. Provides clerical support during the survey process as requested by the Director of Corporate Integrity.

12. Back-up for HIPAA Privacy Officer.

13. Provides clerical support as requested by the Executive Assistant.

 

Additional Duties & Responsibilities

1. Attends and / or participates in at least two (2) Hospice sponsored activities (e.g. Memorial Services, Volunteer Support Meeting, fund-raising events, and other team related activities as determined per site).

2. Adheres to all hospice policies, procedures and regulations regarding patient care, conduct, safety, fire, security and risk management.

3. Carries out duties and responsibilities of position in a manner that exemplifies excellent customer service.

4. Consistently represents the Hospice program to all internal and external customers with integrity and professionalism.

5.Other duties as assigned as appropriate to assist in the operation of the corporate compliance and education program.

WORKING CONDITIONS / PHYSICAL DEMANDS

1.    Occasionally lift and / or move up to 10 pounds.

2.    Exposure to repetitive motion.

3.    Predominantly inside environmental conditions with some exposure to outside environmental conditions.

4.    Regularly required to use hands, talk and hear within normal range.

5.    Frequently required to stand, walk, and reach with hands and arms, or twist.

6.    Specific vision abilities include close, peripheral, depth perception, and ability to adjust focus.

7.    Some finger dexterity.

8.    Must follow Universal Protection Precautions and Blood borne Pathogens Guidelines.  Possible Occupational exposure (Category III employee) to human blood borne pathogens.

QUALIFICATIONS AND REQUIREMENTS

1.    Education

a.    High School Diploma or GED required.  

b.    Associate or BS degree or Business school preferred; or equivalent combination of education and experience.

2.    Experience – 3-4 years of related experience required; healthcare experience preferred.

3.    Licensure – Valid Indiana Driver’s License.

4.    Skills

a.    Self-directed; ability to function independently within scope of role and as directed by Director of Corporate Integrity.

b.    Strong skills in all Microsoft Office Products

c.    High level of interpersonal skills to handle sensitive and confidential situations.

d.    Excellent verbal and written communication skills.

e.    Good command of the English language, oral and written.

Location: All
Days: Monday-Friday
Hours: 7:30AM-4:30 PM

JOB SUMMARY

This position is responsible for applying nursing knowledge at an advanced level to maintain or improve quality of life for our hospice patients. He/she will also serve as a resource, consultant, and advisor to the clinical staff and leadership to ensure that our patients receive the highest quality of care.

RESPONSIBILITIES

• Clinical Practice
  
  Applies nursing knowledge at an advanced level to maintain or improve quality of life for patients in the hospice setting, both inpatient and home.
• Conducts focused medical assessments: history & physicals; orders and evaluates diagnostics; interprets findings and develops plans of care.

• Provides diagnostic & pharmacologic management of acute and chronic disease processes through ongoing assessment, intervention and education in collaboration with the physician.
• Practices within the guidelines established by Hospice of South Central protocols, policies, and procedures.
• Collaborates with the interdisciplinary professional group regarding clinical findings and coordinating the plan of care.
• Consults with medical director regarding patient care issues beyond the realm of experience or autonomy of the Advanced Practice Nurse.
• Participates in on-call service to patient/family to insure availability on a 24 hour, seven day-a-week basis.

 

Research

• Conducts clinical inquiries to improve patient care.
• Leads and participates in research with staff to enable clinical practice reform.
•  Identifies potential problems and healthcare system deficiencies.
• Utilizes and promotes evidence-based research along with institutional, state, and federal laws and regulations to ensure quality of care.
• Have knowledge of active clinical trials in area of practice.
• Provide for the dissemination of current research based literature and theories necessary for the advancement of patient care.
• Facilitate nursing staff in ability to critique current literature for applicability in critical areas.

 

Education and Consultation

• Identifies and addresses educational needs of the patient and family.
• Serves as a mentor for healthcare staff/physicians regarding professional standards of care.
• Collaborates with nursing and other disciplines regarding clinical findings and the plan of care.
• Provides product evaluation and audit review in conjunction with the QA/PI & Education Coordinator.
• Assesses and coordinates continuing education and staff development needs in conjunction with the QA/PI & Education Coordinator.
• Serves as a consultant resource for hospice clinical issues.

 

Leadership

• Serves as a representative to assigned hospice committees and community based activities.
• Serves as a role model in clinical and professional practice.
• Serves as an inter/intra departmental liaison.
• Assumes leadership and clinical practice roles in identifying, monitoring, and changing standards of hospice practice to improve care for patients and families.

 Professional Development

Maintains appropriate certifications and professional association memberships as required and specific to designated specialty area.

• Participates in mandatory and seeks additional educational growth opportunities.
• Participates in Performance Improvement/Quality Assurance activities.

 

QUALIFICATIONS

• Education – MSN from accredited program
• Experience – At least three to five years’ experience in appropriate clinical area.
• Licensure
• Current Registered Nurse Licensure in the state of Indiana
• Certification in appropriate clinical area
• Valid Indiana Driver’s License

 

Skills

• Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

JOB SUMMARY

This position shall be responsible for meeting the nursing care needs of assigned patients/families in the home care setting.  Professional nursing services will be given in accordance with physician’s orders and the plan of care established by the Hospice team.

Thursday & Friday 10:00AM-6:30 PM (16 hours/week)

RESPONSIBILITIES

1. Makes routine Hospice nursing visits as assigned to patients in the home, extended care facilities, assisted living facilities, and hospitals.Completes assessment of the patient/family needs including physical, emotional, and bereavement status.
2. Performs as case manager maintaining responsibility for assigned patients in a cost-effective and quality manner.Manages time, reimbursement of visits, pharmacy and medical supplies, and durable medical equipment.
3. Teaches, supervises and counsels patient/family care techniques including pain and symptom control, dietary instruction, use of equipment and observation techniques.
4. Participates in on-call service to patient/family to insure availability on a 24 hour, seven day a week basis.
5. Develops and implements the plan of care for each patient in collaboration with the patient, family and Interdisciplinary Group (IDG).Evaluates each patient/family as directed and makes appropriate changes to the plan of care.
6. Communicates with and updates other IDG team members as needed to coordinate and ensure quality care (e.g. Social Services, Home Health Aides, Volunteers, and Medical Director).
7. Promotes the Hospice benefit and provides education to all potential referring customers including but not limited to patients and family members, case managers, nursing facilities administrators and staff, physicians and physician office staff, and community groups.
8. Maintains accurate records in accordance with the supervising organization’s policies and procedures in a timely manner (e.g. initial plan of care, comprehensive plan of care, updates to the plan of care, daily documentation requirement, discharge summaries, death summaries).

WORKING CONDITIONS / PHYSICAL DEMANDS

1. Lift and/or move up to 50 pounds.
2. Exposure to repetitive motion.
3. Predominantly inside environmental conditions with some exposure to outside environmental conditions.
4. Regularly required to use hands, talk and hear within normal range.
5. Frequently required to stand, walk, and reach with hands and arms, or twist.
6. Specific vision abilities include close, peripheral, depth perception, and ability to adjust focus.
7. Finger dexterity required.
8. Must follow Universal Protection Precautions and Bloodborne Pathogens Guidelines.Possible Occupational exposure (Category A employee) to human bloodborne pathogens.
9. Must have a vehicle and provide evidence of current insurance.

QUALIFICATIONS

1. Education – Bachelor’s Degree preferred; or equivalent combination of education and experience.
2. Experience – One to three years’ experience in health care preferred
3. Licensure
   1. Licensed Registered Nurse in the State of Indiana
   2. Valid Indiana Driver’s License
   3. CPR
4. Skills
   1. Proven managerial skills, including strong oral and written communication skills; excellent listening skills; excellent interpersonal and motivational skills; and the ability to interpret instructions furnished in a variety of formats, i.e. written, oral, diagram, etc.
   2. Demonstrated knowledge of healthcare regulations.
   3. Ability to read, analyze and interpret general industry periodicals, professional journals, technical procedures, and governmental regulations.
   4. Ability to write reports, business correspondence, and procedure manuals.
   5. Ability to effectively present information to and respond to questions from patients/families and the general public.
   6. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
   7. Excellent problem solving ability.
   8. Must be able to effectively utilize Microsoft Word, Excel, PowerPoint and the Internet.

 

This job is for the North Vernon Territory

JOB SUMMARY

This position shall be responsible for promoting the Our Hospice program to referral sources and through community outreach.  Responsibilities also include assessing the patient/family status, advising on appropriateness of admission and participating in admission process based on Our Hospice admission criteria.  Responsible for building relationships between hospice healthcare professionals and patients, as well as to position hospice services favorably in the healthcare market and provide information/education to the public. The position requires all responsibilities are performed utilizing knowledge of regulations and Our Hospice goals and objectives. The Referral Specialist functions as a flexible sales resource that focuses primarily on building relationships in alignment with the growth and market strategies of Our Hospice of South Central Indiana. 

RESPONSIBILITIES

Essential

1. Establishes and maintains strong relationships with nursing facilities, hospitals, physicians and key community members within the 16-county service area to increase referral percentage/volume.

2. Routinely visits referral sources and community organizations as needed to achieve desired metrics.

3. Promotes the Hospice benefit and provides education to all potential referring customers including but not limited to case managers, physicians and physician office staff, facilities and actively promotes hospice within assigned communities.

4. Works with Admission team to facilitate communications, explain Hospice services and complete documentation that is compliant with state and federal regulations.

5.Responds timely to all referrals, fostering relationships of trust, responsiveness, and open communication with all assigned referring customers including but not limited to extended care facilities, hospital case managers, physicians, patients and families.

6. Communicates and works with providers within the health system to ensure the patient and family receives the appropriate health services they desire. 

7. Partners with the management team to ensure the best possible service and effective communications. 

8. Maintains knowledge about market environment, competitors and changes in health care systems, forwarding this information for action or informational purposes to relevant stake holders in a timely fashion.

9. Facilitates communications and works effectively between Hospice staff, patients/families/caregivers, physicians, vendors, and other professionals and external customer groups to improve communication and relationships to increase referrals or solve customer service issues as appropriate.

10. Participates in the provision of educational and community relations activities to the community and other health care professionals as requested to further the brand image and business development needs. 

11. Effectively manages territory, conducting office visits to include:

•  Education on services
• Outreach
• Maintaining image (patient-family centered care, hospice of choice)
• Implementing new services/protocols

Additional Duties & Responsibilities

1. Performs additional duties and/or responsibilities as delegated by the Manager of Planning and Marketing. 

QUALIFICATIONS/EDUCATION/EXPERIENCE

• Bachelors Degree preferred; or equivalent combination of education and experience.
• One to three years experience in health care preferred.
• Valid Indiana Drivers License.
• Proven public relations and sales skills, including strong social and business etiquette skills and excellent personal presentation that is congruent with Our Hospice standards. 
• Proven managerial skills, including strong oral and written communication skills; excellent listening skills; excellent interpersonal and motivational skills; and the ability to interpret instructions furnished in a variety of formats, i.e. written, oral, diagram, etc.

• Demonstrated knowledge of healthcare and hospice regulations.
• Ability to thrive in a fast-paced, team-oriented environment with the skills to also work independently.
• Ability to read, analyze and interpret general industry periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to effectively present information to and respond to questions from patients/families and the general public.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Excellent problem solving ability.
• Must be able to effectively utilize all Microsoft Office Products
• Experience using Salesforce preferred.

JOB SUMMARY

This position shall be responsible for meeting the nursing care needs of assigned patients/families in the Hospice Inpatient Facility.  Professional nursing services will be given in accordance with physician’s orders and the plan of care established by the Hospice team.

RESPONSIBILITIES

1.      Provides nursing care to patients/families in the Hospice Inpatient Facility.  Completes assessment of the patient/family needs including physical emotional, and bereavement status. 

2.      Performs as case manager maintaining responsibility for assigned patients in a cost-effective and quality manner.  Manages time, reimbursement of visits, pharmacy and medical supplies, and durable medical equipment.  

3.      Teaches, supervises and counsels patient/family care techniques including pain and symptom control, dietary instruction, use of equipment and observation techniques.

4.      Provides Discharge Planning for patients leaving the Inpatient Center and returning to the place of residence.

5.      Develops and implements the plan of care for each patient in collaboration with the patient, family and Interdisciplinary Group (IDG). Evaluates each patient/family as directed and makes appropriate changes to the plan of care.

6.      Communicates with and updates other IDG team members as needed to coordinate and ensure quality care (e.g. Social Services, Home Health Aides, Volunteers, and Medical Director).

7.      Promotes the Hospice benefit and provides education to all potential referring customers including but not limited to patients and family members, case managers, nursing facilities administrators and staff, physicians and physician office staff, and community groups.

8.      Maintains accurate records in accordance with the supervising organization’s policies and procedures in a timely manner (e.g. initial plan of care, comprehensive plan of care, updates to the plan of care, daily documentation requirement, discharge summaries, death summaries).

WORKING CONDITIONS / PHYSICAL DEMANDS

1.      Lift and/or move up to 50 pounds.

2.      Exposure to repetitive motion.

3.      Predominantly inside environmental conditions with some exposure to outside environmental conditions.

4.      Regularly required to use hands, talk and hear within normal range.

5.      Frequently required to stand, walk, and reach with hands and arms, or twist.

6.      Specific vision abilities include close, peripheral, depth perception, and ability to adjust focus.

7.      Finger dexterity required.

8.      Must follow Universal Protection Precautions and Bloodborne Pathogens Guidelines.  Possible Occupational exposure (Category A employee) to human bloodborne pathogens.

9.      Must have a vehicle and provide evidence of current insurance.

QUALIFICATIONS

 

1.      Education – Bachelor’s Degree preferred; or equivalent combination of education and experience

2.      Experience – One to three years’ experience in health care preferred

3.      Licensure

a.      Licensed Registered Nurse in the State of Indiana

b.      Valid Indiana Driver’s License

c.       CPR

4.      Skills

a.      Proven managerial skills, including strong oral and written communication skills; excellent listening skills; excellent interpersonal and motivational skills; and the ability to interpret instructions furnished in a variety of formats, e.g. written, oral, diagram, etc.

b.      Demonstrated knowledge of healthcare regulations.

c.       Ability to read, analyze and interpret general industry periodicals, professional journals, technical procedures, and governmental regulations.

d.      Ability to write reports, business correspondence, and procedure manuals.

e.      Ability to effectively present information to and respond to questions from patients/families and the general public.

f.        Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

g.      Excellent problem solving ability.

 

JOB SUMMARY

This position provides administrative and project support to assigned departments, assisting the organization in meeting strategies and objectives to ensure the delivery of quality, cost effective services. Supports the established vision and mission of the ongoing operations of Our Hospice of South Central Indiana.

RESPONSIBILITIES

Bereavement / Support Services

1.    Updates and maintains relevant bereavement files on all current patients at all sites in HCHB. 

2.    Updates and maintains computerized files on all Bereavement cases, including maintaining lists for all sites.

3.    Researches to obtain contact information necessary to follow family in bereavement, sends initial bereavement mailing upon the death of a patient, completes or supervises volunteers in completing subsequent mailings, and keeps calendar tracking and tickler system for contacts. Initial sympathy card is sent by office patient is served, 3 month, 6 month, 9 month, 1 year and bereavement evaluation survey is sent by Administrative Assistant of Support Services/Float.

4.    Orders all Bereavement resource material and all supplies, forms, copy paper, books, etc. for Bereavement Office to operate on a daily basis.

5.    Prepares and mail monthly bereavement evaluation survey.

6.    Enters bereavement evaluation surveys on NHPCO system.

7.    Enters and follow up on bereavement risk assessments in HCHB for all sites and IPF patients.

8.    Copies materials as requested and provide sign-up sheets for weekly Beginning Again meetings and monthly Wings for the Journey.

9.    Performs administrative  duties as requested including but not limited to, organizing and scheduling appointments; preparing meeting agendas; scribing at required meetings and minute follow-up; creating charts and graphs as needed; producing and distributing memos/letters as required, various computer data entry, copying, filing, scanning and faxing documents for the Support Services Department..  Assists in the preparation of analytics/reports, as needed.

10. Assists Support Services department in preparing for and carrying out the annual Celebration of Life, including but not limited to contacting local businesses for donations, services, and goods, including soloist and musicians. Orders supplies, supervises set-up and clean up at the event location, supervises volunteers, and greets guest. Reconciles all invoicing for the event.

11. Attends and/or participates in Hospice sponsored memorial service activities, including Wings for the Journey and Camp Eva. Reconciles all invoicing for the events.

 

Float

1.    Travels to off-site locations to provide coverage for the Administrative Assistant if out on PTO or medical leave. This will include all day to day operations of this role, including preparation and attendance at IDG as needed.

2.  Covers in the IPF as needed, depending on current census, PTO or medical leave. This could include working on the weekend.

3.  Assists in the Volunteer Department with data entry, as needed, in the absence of Volunteer Coordinators.

Additional Duties & Responsibilities

1.    Tracks statistics to be used for monthly, quarterly and annual reports, as well as all data to be used for funding requests (e.g. United Way, CQI).

2.  Tracks all books/materials mailed or distributed to individuals in HCHB.

3.  Processes all returned mail for the Support Services Department.

4.  Various projects as assigned.

 

QUALIFICATIONS

1.    Education

·         A High School Diploma or GED required.   Business school or Associate’s degree preferred; or equivalent combination of education and experience.

2.    Experience

·         3-4 years of related experience required; healthcare experience preferred.

3.    Licensure

·         Valid Indiana Driver’s License.

4.    Skills

·         Proficient in Microsoft Office Products.

·         Strong working knowledge of administrative office procedures

·         High level of interpersonal skills to handle sensitive and confidential situations.

·         Excellent verbal and written communication skills.

·         Demonstrated poise, tact and diplomacy.

 

JOB SUMMARY

The Volunteer Coordinator is responsible for all elements of the Volunteer Services Department. The role involves assessing and meeting the organization’s volunteer needs for patient/family support, clerical/administrative support and fundraising support through the recruitment, training, placement and retention of volunteers. 

In addition, the Volunteer Coordinator will match interested volunteers with opportunities that suit their skill set and serves Our Hospice of South Central Indiana. The Volunteer Coordinator must make every effort to ensure that individual volunteers feel comfortable with their placements and fully understand their responsibilities. This involves personal interviews and training (orientation, formal sessions, on-the-job training) prior to being assigned. 

The Volunteer Coordinator must maintain communication with existing volunteers in order to help them feel appreciated and informed. This may involve events to thank volunteers, individual correspondence, or informative emails to keep them abreast of events within the organization and additional opportunities to participate. 

This position will also assign volunteers based on referrals received by departments within Our Hospice. 

RESPONSIBILITIES

Essential Duties of the Program

1. Coordinate and administer an effective recruitment program for potential volunteer candidates.

2. Conduct professional interviews and implement an effective screening protocol for potential volunteers to ensure the best match between the skills, qualifications and interests of the volunteers and the needs of the organization. 

3.  Establish retention methods to enhance and maintain the volunteer program.  Monitor volunteers and reassign and/or provide direction and support as necessary.   Identify volunteer assignments to provide meaningful work to the volunteers.

4. Coordinate and participate in training programs, continuing education and peer groups for volunteers.

5. Coordinate orientation to volunteers to increase their understanding of the organization, our services and the role and responsibilities of the volunteer.  Ensure that all volunteers receive appropriate training to be successful in their assignments.

6. Ensure volunteers are scheduled to support the various areas of the organization and recommend the most efficient use of volunteers to support the organization. 

7. Oversee the scheduling and documentation of the volunteers.  Ensure that volunteer tracking procedures are followed and records of volunteer hours are maintained according to established procedures. 

8. Attend scheduled interdisciplinary group meetings on a weekly basis.  Provide team members with pertinent information regarding volunteers. Participate in problem solving discussions. Coordinate the development and regular updating of care plans with volunteer goals, interventions and outcomes. 

9. Maintain communication with volunteers. Serve as a liaison between staff and volunteers. Provide support to volunteers on a regular basis and assist in problem solving when difficulties arise.

10. Maintain an accurate list and personnel file that is in compliance with Medicare and other licensure regulations for all volunteers.   

11. Evaluate the performance of and contribution of each volunteer on an annual basis and follow up with Manager of Human Resources and Volunteer Services with any concerns.  

12. Coordinate annual compliance programs and organizing on-going training and support programs for the volunteers. 

13. Promote the Volunteer Program to gain support of Volunteer Services within the community and the organization.  Work with Planning and Marketing to publicize opportunities for volunteers. 

14. Ensure that all volunteers work in a safe, healthy and supportive environment in accordance with all appropriate legislation and regulations. 

15. Ensure that the goals and objectives of the Volunteer Services Program continuously reflect the mission of Our Hospice of South Central Indiana. 

Additional Duties & Responsibilities

1. Performs additional duties and/or other responsibilities as delegated by the Manager of Human Resources and Volunteer Services.

QUALIFICATIONS

1. Education – High School Diploma or GED required. 

2. Experience

• Demonstrated commitment to volunteerism, which could include actual experience as a volunteer.
• Demonstrated ability to manage adults and capacity to organize people and projects to achieve results.

3.   Licensure – Valid Indiana Driver’s License

4.   Skills

• Proficient in Microsoft Office Products.
• Strong working knowledge of administrative office procedures.
• Strong working knowledge of use and operation of standard office equipment and software programs.
• High level of interpersonal skills to handle sensitive and confidential situations.
• Excellent verbal and written communication skills.
• Professional appearance and telephone manner.
• Good command of the English language, oral and written.
• Demonstrated poise, tact and diplomacy.
• Ability to summarize data for reports.

 

JOB SUMMARY

This position shall be responsible for meeting the nursing care needs of assigned patients/families in community-based settings.  Professional nursing services will be given in accordance with physician’s orders and the plan of care established by the Hospice team.

RESPONSIBILITIES

1. Makes routine Hospice nursing visits as assigned to patients in the home, extended care facilities, assisted living facilities, and hospitals.  Completes assessment of the patient/family needs including physical, emotional, and bereavement status.

2. Performs as case manager maintaining responsibility for assigned patients in a cost-effective and quality manner.  Manages time, reimbursement of visits, pharmacy and medical supplies, and durable medical equipment.  

3. Teaches, supervises and counsels patient/family care techniques including pain and symptom control, dietary instruction, use of equipment and observation techniques.

4. Develops and implements the plan of care for each patient in collaboration with the patient, family and Interdisciplinary Group (IDG).  Evaluates each patient/family as directed and makes appropriate changes to the plan of care.

5. Communicates with and updates other IDG team members as needed to coordinate and ensure quality care (e.g. Social Services, Home Health Aides, Volunteers, and Medical Director).

6. Promotes the Hospice benefit and provides education to all potential referring customers including but not limited to patients and family members, case managers, nursing facilities administrators and staff, physicians and physician office staff, and community groups.

7. Maintains accurate records in accordance with the supervising organization’s policies and procedures in a timely manner (e.g. initial plan of care, comprehensive plan of care, updates to the plan of care, daily documentation requirement, discharge summaries, death summaries).

WORKING CONDITIONS / PHYSICAL DEMANDS

1.      Lift and/or move up to 50 pounds.

2.      Exposure to repetitive motion.

3.      Predominantly inside environmental conditions with some exposure to outside environmental conditions.

4.      Regularly required to use hands, talk and hear within normal range.

5.      Frequently required to stand, walk, and reach with hands and arms, or twist.

6.      Specific vision abilities include close, peripheral, depth perception, and ability to adjust focus.

7.      Finger dexterity required.

8.      Must have a vehicle and provide evidence of current insurance.

QUALIFICATIONS

1.      Education – Bachelor’s Degree preferred.  

2.      Experience – One  to three years’ experience in health care preferred

3.      Licensure

a.  Licensed Registered Nurse in the State of Indiana

b. Valid Indiana Driver’s License

c. CPR

4.      Skills

a. Proven managerial skills, including strong oral and written communication skills; excellent listening skills; excellent interpersonal and motivational skills; and the ability to interpret instructions furnished in a variety of formats, i.e. written, oral, diagram, etc.

b. Demonstrated knowledge of healthcare regulations.

c. Ability to read, analyze and interpret general industry periodicals, professional journals, technical procedures, and governmental regulations.

d. Ability to write reports, business correspondence, and procedure manuals.

e. Ability to effectively present information to and respond to questions from patients/families and the general public.

f.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

g. Excellent problem solving ability.

h. Must be able to effectively utilize Microsoft Office products.

JOB SUMMARY

The Volunteer Coordinator is responsible for all elements of the Volunteer Services Department.  The role involves assessing and meeting the organization’s volunteer needs for patient/family support, clerical/administrative support and fundraising support through the recruitment, training, placement and retention of volunteers. 

In addition, the Volunteer Coordinator will match interested volunteers with opportunities that suit their skill set and serves Our Hospice of South Central Indiana.  The Volunteer Coordinator must make every effort to ensure that individual volunteers feel comfortable with their placements and fully understand their responsibilities.  This involves personal interviews and training (orientation, formal sessions, on-the-job training) prior to being assigned. 

The Volunteer Coordinator must maintain communication with existing volunteers in order to help them feel appreciated and informed. This may involve events to thank volunteers, individual correspondence, or informative emails to keep them abreast of events within the organization and additional opportunities to participate. 

This position will also assign volunteers based on referrals received by departments within Our Hospice. 

RESPONSIBILITIES

Essential Duties of the Program

1. Coordinate and administer an effective recruitment program for potential volunteer candidates.

2. Conduct professional interviews and implement an effective screening protocol for potential volunteers to ensure the best match between the skills, qualifications and interests of the volunteers and the needs of the organization. 

3. Establish retention methods to enhance and maintain the volunteer program.  Monitor volunteers and reassign and/or provide direction and support as necessary.   Identify volunteer assignments to provide meaningful work to the volunteers.

4. Coordinate and participate in training programs, continuing education and peer groups for volunteers.

5. Coordinate orientation to volunteers to increase their understanding of the organization, our services and the role and responsibilities of the volunteer.  Ensure that all volunteers receive appropriate training to be successful in their assignments.

6. Ensure volunteers are scheduled to support the various areas of the organization and recommend the most efficient use of volunteers to support the organization. 

7. Oversee the scheduling and documentation of the volunteers.  Ensure that volunteer tracking procedures are followed and records of volunteer hours are maintained according to established procedures. 

8. Attend scheduled interdisciplinary group meetings on a weekly basis.  Provide team members with pertinent information regarding volunteers. Participate in problem solving discussions. Coordinate the development and regular updating of care plans with volunteer goals, interventions and outcomes. 

9.  Maintain communication with volunteers. Serve as a liaison between staff and volunteers. Provide support to volunteers on a regular basis and assist in problem solving when difficulties arise.

10.  Maintain an accurate list and personnel file that is in compliance with Medicare and other licensure regulations for all volunteers.   

11.  Evaluate the performance of and contribution of each volunteer on an annual basis and follow up with Manager of Human Resources and Volunteer Services with any concerns.  

12.  Coordinate annual compliance programs and organizing on-going training and support programs for the volunteers. 

13.  Promote the Volunteer Program to gain support of Volunteer Services within the community and the organization.  Work with Planning and Marketing to publicize opportunities for volunteers. 

14.  Ensure that all volunteers work in a safe, healthy and supportive environment in accordance with all appropriate legislation and regulations. 

15.  Ensure that the goals and objectives of the Volunteer Services Program continuously reflect the mission of Our Hospice of South Central Indiana. 

Additional Duties & Responsibilities

1. Performs additional duties and/or other responsibilities as delegated by the Manager of Human Resources and Volunteer Services.

QUALIFICATIONS

1.  Education – High School Diploma or GED required. 

2.  Experience

a.  Demonstrated commitment to volunteerism, which could include actual experience as a volunteer.

b. Demonstrated ability to manage adults and capacity to organize people and projects to achieve results.

3.   Licensure – Valid Indiana Driver’s License

4.   Skills

a. Proficient in Microsoft Office Products.

b. Strong working knowledge of administrative office procedures.

c. Strong working knowledge of use and operation of standard office equipment and software programs.

d. High level of interpersonal skills to handle sensitive and confidential situations.

e. Excellent verbal and written communication skills.

f.  Professional appearance and telephone manner.

g. Good command of the English language, oral and written.

h. Demonstrated poise, tact and diplomacy.

I.  Ability to summarize data for reports.

 

JOB SUMMARY

This position shall be responsible for providing non-skilled nursing care to an assigned group of patients in the Hospice Inpatient Center.

RESPONSIBILITIES

1. Provides routine patient care per the Home Health Aide and/or Homemaker assignment in an exemplary manner, providing comfort, care, and compassion to patients and families.

2. Observes patients and reports observations and concerns to the primary care nurse and/or the Patient Care Manager of the Inpatient Facility.

3. Completes patient records accurately and on a timely basis.

4. Assists in maintaining a clean, healthful environment for the patient.

5. Attends and participates in Interdisciplinary Group meetings, in-services, and staff meetings as requested.

6. Participates in a minimum of twelve (12) hours of in-service education per year.

7. Assists in orientation of new Home Health Aides/Homemakers.

8. Promotes the Hospice benefit and provides education to all potential referring customers including but not limited to case managers, nursing facilities administrators and staff, physicians and physician office staff, and community groups.

9.  Completes other tasks as assigned.

WORKING CONDITIONS / PHYSICAL DEMANDS

1. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

2. Exposure to repetitive motion.

3. Predominantly inside environmental conditions with some exposure to outside environmental conditions.

4. Regularly required to use hands, talk and hear within normal range.

5. Frequently required to stand, walk, and reach with hands and arms, or twist.

6. Specific vision abilities include close, peripheral, depth perception, and ability to adjust focus.

QUALIFICATIONS

1. Education – High school diploma or general education degree (GED).

2. Experience – One to three months related experience and/or training.

3. Licensure

a.   Valid Indiana Drivers License

b.  Certified Nurse Aide (CNA) & Home Health Aide or Certified Nurse Aide (CNA)