REPORTS TO: Business Development Manager FLSA: Non-Exempt
JOB SUMMARY
This position shall be responsible for coordinating the referral to admission process including: managing the intake for referrals, explaining the Hospice program, collecting and reviewing documentation for eligibility of the Hospice admission criteria, coordinating with the clinical team and scheduling admissions. Responsibilities utilize knowledge of computer systems, office procedures, regulations, and Our Hospice of South Central Indiana goals and objectives.
CORE VALUES
- Serves as a role model to Hospice’s employees, setting an example of professionalism, teamwork and integrity.
- Shows good judgment by advising the Manager of Resource Development and other Leadership of potential risks, concerns or issues that could affect the organization.
- Adheres to and is an advocate for the Hospice Mission Statement and philosophy.
- Reports compliance concerns/issues to the Compliance Officer and reports HIPAA concerns/issues to the HIPAA Privacy Officer or HIPAA Security Officer.
- Encouraged to attend and/or participate in Hospice sponsored activities (e.g. Memorial Services, Volunteer Support Meeting, fund-raising events, and other team related activities as determined per site).
- Serves as Committee member as appropriate.
- Meets behavioral standards and expectations as set by Our Hospice of South Central Indiana’s Standards of Service and administrative policies.
RESPONSIBILITIES
Essential
- Makes the initial contact on referrals as required, explaining Hospice services and assists the Business Development Representatives in evaluating the patient’s ability to meet Hospice’s admission criteria.
- Responds timely to all referrals, fostering relationships of trust, responsiveness, and open communication with all referring customers including but not limited to hospital case managers, physicians, facility staff, patients and families.
- Conducts chart review of patients to help determine eligibility and DME needs.
- Collaborates with the Transitions Care Manager (TCM) on all clinical concerns and appropriately escalating clinically complicated cases and those with high acuity DME needs.
- Requests records and information from referrals sources, enters required information into system, completes documentation requirements and orders DME to support Business Development Representatives.
- Promotes the Hospice benefit and provides education to all potential referring customers including but not limited to case managers, extended care facilities, physicians and physician office staff, and community groups.
- Manages daily and weekly activity reporting to business development team, clinical team and leadership to promote communication and teamwork.
- Manages accurate and timely input of new referrals into the system.
- Collaborates with the TCM to coordinate the admission schedule and availability. Coordinates the transfer of the patient to contracted facilities or home as indicated.
- Facilitates communication and works effectively between Hospice staff, patients/families/caregivers, physicians, vendors, and other professionals as appropriate.
- Participates on assigned committees and/or staff meetings.
- Participates in the provision of educational and community relations activities to the community and other health care professionals as requested.
Additional Duties & Responsibilities
- Performs additional duties and/or responsibilities as delegated by the Business Development Manager and Transitions Care Manager.
- Perform on-call rotation as assigned by BDM and TCM.
- Coordinate time off with Business Development team members to ensure coverage in Intake office
- Additional duties as required.
WORKING CONDITIONS / PHYSICAL DEMANDS
- Occasionally lift and/or move up to 10 pounds.
- Exposure to repetitive motion.
- Comply with organizational mask requirements.
- Predominantly inside environmental conditions with some exposure to outside environmental conditions.
- Regularly required to use hands, talk and hear within normal range.
- Frequently required to stand, walk, and reach with hands and arms, or twist.
- Specific vision abilities include close, peripheral, depth perception, and ability to adjust focus.
- Finger dexterity required.
- Must follow Universal Protection Precautions and Bloodborne Pathogens Guidelines.Possible Occupational exposure (Category A employee) to human bloodborne pathogens.
- Must have a vehicle and provide evidence of current insurance.
QUALIFICATIONS
- Education -Practical Nursing Degree preferred; or equivalent combination of education and experience.
- Experience -One to three years’ experience in health care preferred.
- Licensure- valid Indiana Driver License and active car insurance.
SKILLS
- Proven office skills, including strong oral and written communication skills; excellent listening skills; excellent interpersonal and motivational skills; and the ability to interpret instructions furnished in a variety of formats, i.e. written, oral, diagram, etc.
- Demonstrated knowledge of healthcare and hospice regulations.
- Ability to read, analyze and interpret general industry periodicals, professional journals, technical procedures, and governmental regulations.
- Ability to be a strong team player.
- Excellent organizational skills and problem solving ability.
- Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
- Ability to summarize data for reports.
- High level of interpersonal skills to handle sensitive and confidential situations.
- Professional appearance and telephone manner.
- Must be able to effectively utilize Microsoft Word, Excel, PowerPoint and the Internet.
- Ability to build relationships with referral sources