Hello Patient Auto-Arrival Check In

How It Works

With the MyChart app's convenient Hello Patient feature, you'll know where to go and what to do the moment you arrive.

MyChart logo

MyChart offers patients personalized and secure online access to portions of their medical records.

It enables you to securely use the Internet to help manage and receive information about your health.

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MyChart's Hello Patient feature leverages geolocation capabilities on iOS and Android devices to detect when a patient arrives for an appointment.

If the patient has completed all check in tasks ahead of time, the patient can be automatically checked in without even needing to visit the front desk.

If the patient does have outstanding check in tasks, he or she can be automatically signed in and then prompted to complete eCheck-in.

MyChart Hello Patient screen - Confirm you've arrived.
MyChart Hello Patient screen -
Almost done screenshot.
MyChart Hello Patient screen - Thank you message

Setting Up Your Device

Please note that for the "Hello Patient" feature to work, patients must have the MyChart App installed on their Android or iOS device, and location sharing permission should be set to "Always" (iOS) or "Allow all the time" (Android).

IOS Users


In Settings, navigate to MyChart App

  • Tap the Notification Settings
  • Allow Notifications must be set to ON
  • Tap to place a checkmark on Lock Screen, Notification Center, Banners
  • Sounds & Badges must be set to ON


In Settings, navigate to Location

  • Tap the arrow in Location Services
  • Tap the circle to turn on Location Services
  • Tap the arrow for MyChart
  • Tap Always in Allow Location Access – this is the recommended setting for MyChart. If not set to Always, you will need to log in to the MyChart app once you arrived to receive notifications.

Android Users


Navigate to Settings

  • In Settings, tap on Apps
  • Tap All then MyChart
  • In App info, tap Notifications
  • Tap Show notifications to turn ON
  • Tap to General in the Categories Section
  • Tap to select Alert, then tap to turn on: Show as pop-up, vibrate and App icon badges
  • Click on back arrow twice to return to MyChart app


In Settings, navigate to Permissions

  • In App Info tap Permissions
  • Tap Location and tap on Allow all the time
  • To exit settings, press the Home Button