Patient Dismissal Policy
Columbus Regional Health strives to be your health partner as you obtain your healthcare. We recognize the importance of a strong relationship between you and your healthcare team. There may be situations when your healthcare team can recommend a request for patient termination from a provider, department, or Columbus Regional Health. Patient terminations do not include Emergency Department Services. Terminations from one provider(s) or department(s) does not automatically terminate you from other providers/departments in CRH.
The reason(s) for terminating the patient/care provider relationship include:
- Missing three appointments in the previous rolling 12 months with repeated attempts to rescheduleor an appointment missed without notifying the department in advance.
- Late Cancel: An appointment cancelled within 24 hours of the appointment start time or arriving more than 10 minutes late on multiple occations.
- Loss of physician/patient mutual rapport that results in negative care outcomes.
- Inappropriate behavior which includes, but is not limited to, workplace violence, threatening behaviors, discriminatory, and/or sexual behaviors. If the behavior is so egregious or dangerous, immediate termination may occur.
Patients are not considered for termination for any of the following reasons such as: financial reasons, such as the inability to pay for services rendered; race, ethnicity, sexual orientation, gender identity, sex, citizenship status, pregnancy, disability, military status, religion; or patient’s age that may require a transfer of care to an appropriate provider.
If a termination does occur, notification will be provided to the patient in writing that includes the reason for termination, effective date, referral suggestion, and patient responsibilities.
