PromptMed Office Policies

PromptMed participates in: Anthem, Indiana Medicaid, SIHO, Encore, Sagamore, PHCS, IHN, Managed Care Strategies and Humana. A current card must be presented at every visit in order for us to file your claim. Co-pays and deductibles are due at time of service.

You must also present your insurance card for non-contracted insurances that you wish us to file on your behalf. Payment responsibility remains yours. If your insurance does not satisfy the claim within 30 days the balance is then due from you.

Your medical records are strictly confidential. The Health Insurance Portability and Accountability Act (HIPAA) restricts us from releasing any information without your written permission.

There may be times when you request that we provide copies of our records to you or other entities. You will be billed for this service.

You will receive prompt notification of any results that require immediate attention, otherwise please allow 7-10 days for test completion. Our staff will call you with the results and the physician's instructions.

If at any time you have additional questions, feel free to visit our center. If you do not receive notification of your results in the above time frame, please call the office to inquire about them.

Our urgent care providers may, in certain circumstances, renew prescriptions for persons who are unable to see their primary care provider.

We usually defer other prescription renewals to the patient's primary care provider. We are glad to help connect patients with a primary care provider if they do not have one.