PromptMed Office Policies

PromptMed participates in: Anthem, Indiana Medicaid, SIHO, Encore, Sagamore, PHCS, IHN, Managed Care Strategies and Humana. A current card must be presented at every visit in order for us to file your claim. Co-pays and deductibles are due at time of service.

You must also present your insurance card for non-contracted insurances that you wish us to file on your behalf. Payment responsibility remains yours. If your insurance does not satisfy the claim within 30 days the balance is then due from you.

Your medical records are strictly confidential. The Health Insurance Portability and Accountability Act (HIPAA) restricts us from releasing any information without your written permission.

There may be times when you request that we provide copies of our records to you or other entities. You will be billed for this service.

You will receive prompt notification of any results that require immediate attention, otherwise please allow 7-10 days for test completion. For normal test results requiring minimal follow-up, we will notify you by mail. Otherwise our staff will call you with the results and the physician's instructions.

If at any time you have additional questions, feel free to make an appointment with the doctor. If you do not receive notification of your results in the above time frame, please call the office to inquire about them.

Prescription refills will only be authorized during normal office hours. Allow 48 hours for this process to be completed. Please evaluate your medication supply prior to your office visits and request refills at your visit.

Patients must have been seen by a health care provider in the prior six months. If you have not seen your doctor within the recommended time frame for follow-up, you will need an appointment before refills can be authorized. It is our policy that no controlled substances will be called in after hours or on weekends, and we will not phone in any type of narcotic pain medication to pharmacies.